Standardize IT service management, reduce service failures, and meet global ITSM requirements with ISO/IEC 20000-1:2018 certification.
ISO/IEC 20000-1:2018 is an internationally recognized IT Service Management System (ITSMS) standard developed by ISO and IEC. It helps organizations design, deliver, manage, and continuously improve IT services to meet customer and business requirements consistently.
This standard is applicable to IT companies, software firms, managed service providers (MSPs), SaaS providers, data centers, and internal IT departments that want to demonstrate reliable and high-quality IT service delivery.
The ISO/IEC 20000-1 standard provides a structured framework to improve service reliability, customer satisfaction, operational efficiency, and global credibility, helping organizations compete effectively in national and international IT markets.
ISO/IEC 20000-1 certification is not just a certificate—it is an IT Service Management System (ITSMS) that helps organizations standardize IT services, improve service quality, reduce service failures, and consistently meet customer and business requirements.
Standardized IT service processes ensure consistent, reliable, and high-quality service delivery aligned with customer expectations and SLAs.
Helps organizations meet contractual obligations, service level agreements (SLAs), regulatory requirements, and client compliance expectations.
Effective incident, problem, and change management minimizes service disruptions, outages, and operational risks.
Certified IT service management systems increase trust among clients, enterprise customers, regulators, and global partners..
ISO/IEC 20000-1 certification is often required for IT tenders, government projects, enterprise contracts, and multinational clients.
Top management establishes and approves an Occupational Health & Safety (OH&S) Policy.
Commitment to prevent work-related injury and ill health.
Commitment to legal compliance and continual improvement of OH&S performance.
Hazard Identification: Identify hazards arising from activities, processes, equipment, and human factors.
Risk & Opportunity Assessment: Assess OH&S risks and opportunities to prevent incidents and improve safety.
Legal & Other Requirements: Identify and comply with applicable occupational health and safety laws and regulations.
OH&S Objectives & Planning: Set measurable safety objectives aligned with the organization’s policy and risks.
Roles, Responsibilities & Authorities: Define and assign OH&S responsibilities at all organizational levels.
Competence & Awareness: Ensure workers are trained, competent, and aware of OH&S risks and controls.
Communication: Establish effective internal and external OH&S communication.
Documented Information: Maintain and control OH&S policies, procedures, records, and evidence.
Operational Planning & Control: Implement controls to eliminate hazards or reduce OH&S risks.
Management of Change: Assess OH&S risks before changes in processes, equipment, or workforce.
Emergency Preparedness & Response: Plan, test, and respond to accidents, fires, and emergency situations.
Contractor & Outsourced Process Control: Ensure contractors and visitors follow OH&S requirements.
Monitoring & Measurement: Track OH&S performance indicators and legal compliance.
Internal Audit: Conduct periodic audits to verify effectiveness of the OHSMS.
Management Review: Top management reviews OH&S performance and improvement needs.
Incident & Nonconformity Management: Investigate incidents, near misses, and unsafe conditions.
Corrective Actions: Eliminate root causes to prevent recurrence.
Continual Improvement: Strengthen safety culture and improve OH&S performance continuously.
Basic documents needed to start your ISO certification process.
Business registration or GST certificate.
Overview of company structure and services.
Electricity bill or valid address proof.
Defined scope of quality management system.
Process and operational workflow details.
Visual flow of business processes.
Quality policy document if available.
Employee training and competency records.
We work only with IAF-accredited certification bodies, ensuring your ISO certificate is globally valid, audit-proof, and accepted by government bodies, MNCs, and international clients.
Our expert-driven approach minimizes delays. Clear documentation, proper planning, and audit readiness ensure quick and smooth certification without shortcuts.
We support organizations across India, including manufacturing units, construction sites, hospitals, IT companies, and service industries — onsite or remote.
No hidden charges. No fake promises. You get clear pricing based on organization size, scope, and risk, with maximum value for money.
Dedicated consultants available for queries, audits, documentation support, and post-certification guidance — not just till certificate, but after it too.
We assess your current workplace safety practices against ISO 45001:2018 requirements to identify gaps in hazard identification, risk control, and legal compliance.
We help you design and document a complete Occupational Health & Safety Management System (OHSMS), including:
OH&S Policy
Hazard Identification & Risk Assessment
Legal & Regulatory Register
Safety procedures, work instructions, and records
All documentation is customized — not copied templates.
We guide your team in implementing OH&S controls on-site, including:
Risk control implementation
Employee & contractor safety training
Awareness programs and toolbox talks
This ensures the system works in real operations, not just on paper.
We conduct internal OHSMS audits to evaluate system effectiveness, identify nonconformities, and prepare your organization for the certification audit.
We coordinate with the certification body, support Stage 1 & Stage 2 audits, assist in closing nonconformities, and ensure successful ISO 45001 certification.
Post-certification, we support:
Surveillance audits
Incident investigations & corrective actions
Continuous improvement of workplace safety performance
We stay with you beyond certification.
ISO 9001 is a global standard that specifies requirements for a quality management system to consistently provide products and services that meet customer and regulatory requirements
No, ISO 9001 is a voluntary standard. However, many clients or markets require it as a criterion.
Any organization, regardless of its size, industry, or type, can implement ISO 9001 and apply for certification.
Depends on organizational size, complexity, and readiness. Typically it can take 1 to 2 months.
Usually 3 years, with annual surveillance audits and a recertification audit before expiry.
The cost of ISO 9001 certification depends on factors such as organization size, scope of work, and system complexity. It includes expenses for documentation, training, internal audits, and certification processes.
DSB Cert provides globally recognized ISO certification services
Helping businesses achieve compliance, credibility, and growth.
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